Service

Managed service

AI and automation that keep running and keep getting better — we take care of it, you focus on the business.

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The challenge

The problem

Rolled out once does not mean done forever: AI tools and automations need care. Models change, interfaces break, new possibilities appear. Without someone staying on it, the solution quietly ages — and the initial lead melts away while nobody on the team has time to look after it.

Our approach

Our solution

We take over the ongoing operation of your AI and automation solutions: we monitor them, keep them up to date, fix problems before they disrupt, and continuously expand what shows impact. You have one fixed contact instead of changing providers — and a solution that gets better rather than worse over time.

Managed Service: AI that keeps running

In short: Support does not stop after go-live. We continuously monitor, maintain and optimise your AI and automation solutions — with a dedicated contact and the response times we agree in your contract — a figure without a contract is not a commitment.

What the Managed Service includes

Ongoing monitoring of workflows and assistants
Updates, adjustments and optimisation as requirements change
A dedicated contact instead of an anonymous ticket system
Response times and availability named in the contract rather than vaguely promised
Regular review: what works, what can be improved?

Who it is worth it for

Once AI and automation become business-critical, they need care like any other system. Managed Service is worth it for anyone who wants to focus on their core business and cannot look after AI on the side.

Why ongoing support makes the difference

AI models, tools and requirements change. Without care a solution slowly ages — with support it keeps getting better. This is how you protect the value you built over the long term.

Why AI solutions age without support

AI isn’t a piece of furniture you set up once. Models improve, tools change, your requirements evolve. Without care a solution slowly drifts: results get less accurate, opportunities go unused. Managed Service keeps your solution current — and makes it a little better with every iteration.

What makes a good Managed Service

Not an anonymous ticket system but a dedicated contact who knows your setup. Agreed response times, regular reviews and suggestions before something breaks. We do not offer round-the-clock standby; anyone who needs it is better served by a larger provider. And full transparency: you always know what’s running, what was optimised and where the next lever is.

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What the service covers

MonitoringWe keep an eye on your solutions and often catch issues before you notice them.

Updates & upkeepModels, interfaces and tools stay current and secure — without you having to think about it.

Fixed supportOne contact who knows your setup — with an agreed response time.

Ongoing developmentIn regular reviews we expand what shows impact.

The value of your solution over time

Illustrative example: how an AI solution develops with and without ongoing support.

With managed service

Start+3 mo+6 mo+12 mo

Without support

Start+3 mo+6 mo+12 mo

Maintained solutions get better, unmaintained ones quietly age — we keep exactly that gap open for you.

Who it is for

Right for your size

For freelancers & small teams

A fixed contact instead of DIY tinkering
Predictable monthly costs without surprises
Your tools stay current and run reliably
Small improvements included, no extra quote
You save yourself in-house specialist knowledge

For companies & enterprise

Defined response times and service levels (SLA)
Proactive monitoring and incident management
Regular reviews and an optimisation roadmap
Documentation and knowledge transfer to your teams
Scalable across multiple solutions and sites

How it works

The process

Handover & inventory

We get to know your solutions, document them and set up monitoring.

Ongoing operation

We monitor everything proactively, keep tools current and fix problems often before you notice them.

Support & contact

For questions or change requests you reach a fixed contact with an agreed response time.

Reviews & expansion

In regular meetings we show what is running and propose the next sensible improvements.

What you gain

Results & benefits

Solutions that run reliably instead of quietly ageing
A fixed contact who knows your setup
Predictable costs instead of expensive firefighting
Continuous improvement instead of standstill
Fewer outages through proactive monitoring
No in-house specialist knowledge needed — we keep it running

FAQ

Frequently asked questions

What exactly is included in managed service?

The ongoing operation of your AI and automation solutions: monitoring, updates, troubleshooting, a fixed contact with an agreed response time, and regular reviews with improvement proposals. Smaller adjustments are usually included; larger expansions we agree transparently.

Why isn’t the one-off rollout enough?

Because the foundation constantly changes: AI models get updated, interfaces and prices change, new possibilities appear. Without care a solution quietly ages and can eventually fail. Managed service keeps your lead permanently instead of letting it slowly decay.

What does managed service cost?

Costs depend on the scope and number of solutions supported and are agreed as a predictable monthly amount — without surprises. In the first conversation we build a package that fits your needs; you pay only for the support you actually need.

How quickly do you respond to problems?

We agree fixed response times matched to how critical your solutions are. Through proactive monitoring we spot many issues before they reach you and often fix them before they affect operations. For companies, clear service levels (SLAs) are also possible.

Are we locked in?

No. We document everything cleanly so that you or another provider could take over at any time. Loyalty comes from good service, not from artificial hurdles. We keep contract terms fair and manageable.

Do you also support solutions we didn’t build ourselves?

Yes, in many cases. We take on existing AI and automation solutions, document them and run them — even if they were originally built by someone else or in-house. As a first step we check what can sensibly be taken over.

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